@book { CriticalIncidentsReportSystemsCIRS,
    title = "Critical Incidents Report Systems (CIRS)",
    author = "Walter {Leal Filho}",
    year = "2023",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/b20255",
    url = "https://www.peterlang.com/document/1292354"
}