@book { EstablishingCompetitiveAdvantagesintheServiceSectorinEUMemberStates,
    title = "Establishing Competitive Advantages in the Service Sector in EU Member States",
    author = "Marzenna Anna {Weresa}",
    year = "2010",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    url = "https://www.peterlang.com/document/1107663"
}