@book { InterculturalandInternationalBusinessCommunication,
    title = "Intercultural and International Business Communication",
    author = "Juan Carlos {Palmer-Silveira} and Miguel F. {Ruiz-Garrido}",
    year = "2021",
    publisher = "Peter Lang Verlag",
    address = "Lausanne, Switzerland",
    url = "https://www.peterlang.com/document/1104188"
}