@book { UserSatisfactionwithPersonalisedInternetApplications,
    title = "User Satisfaction with Personalised Internet Applications",
    author = "Ulrike {Bauernfeind}",
    year = "2008",
    publisher = "Peter Lang Verlag",
    address = "Berlin, Germany",
    doi = "10.3726/b14001",
    url = "https://www.peterlang.com/document/1068537"
}