@book { ReportingBadNews,
    title = "Reporting Bad News",
    author = "Sallyanne {Duncan} and Jackie {Newton}",
    year = "2017",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    doi = "10.3726/b11444",
    url = "https://www.peterlang.com/document/1055496"
}