@book { VolunteeringandCommunicationVolume2,
    title = "Volunteering and Communication – Volume 2",
    author = "Michael W. {Kramer} and Laurie K. {Lewis} and Loril M. {Gossett}",
    year = "2013",
    publisher = "Peter Lang Verlag",
    address = "New York, United States of America",
    doi = "10.3726/978-1-4539-1441-0",
    url = "https://www.peterlang.com/document/1051465"
}