@book { CommunicationConversationCooperation, title = "Communication – Conversation – Cooperation", subtitle = "How can conflicts be resolved?", author = "Alpago {Alpago}", year = "2012", publisher = "Peter Lang Verlag", address = "Berlin, Germany", doi = "10.3726/978-3-653-01594-2", url = "https://www.peterlang.com/document/1047028" }