Consumer Satisfaction
Advancements in Theory, Modeling, and Empirical Findings
©2011
Thesis
XXII,
173 Pages
Summary
Consumer satisfaction is one of the most widely investigated topics in marketing research. Yet, despite the huge research efforts invested in this area, what satisfaction really is, how it can be measured and improved, and how it impacts consumer behavior and firm performances remain unclear. This book presents the state-of-the-art in consumer satisfaction research and reports an empirical application of a new model, the Knowledge-Hope Model by Guido (2010), which promises to make a substantial contribution to the field. The application has been structured in two connected studies, following a procedure that is easily implementable by researchers, managers, and practitioners.
Details
- Pages
- XXII, 173
- Year
- 2011
- ISBN (PDF)
- 9783035102642
- ISBN (Softcover)
- 9783034306362
- DOI
- 10.3726/978-3-0351-0264-2
- Language
- English
- Publication date
- 2011 (November)
- Keywords
- Market Research, Consumers, Demand Marketing Strategies, Market Segmentation Psychology of Economics (Publicity and Marketing Psychology) Perception Pricing, Product and Diversity, Publicity and Advertising
- Published
- Bern, Berlin, Bruxelles, Frankfurt am Main, New York, Oxford, Wien, 2011. XXII, 173 pp., num. fig. and tables
